Shipping and Returns

SHIPPING
Delivery times as per our freight providers are:

               Upper North Island           two working days

               Lower North Island           next working day

               South Island                     typically two - three working days dependent upon location

 

NB:  Delivery times may vary from those stated due to unforeseen circumstances.

 
CONDITIONS OF SALE

1.    PRICES:  Whilst pricing is subject to change without notice, prices quoted at the order placement date will be honoured. Trade accounts incur a surcharge of 30% on listed wholesale prices.

 

2.    FREIGHT:  Unless otherwise agreed, freight is calculated by volume or weight as applicable.

Future freight charges are subject to change.

 

3.    PAYMENT:  Unless otherwise agreed, to be made by the 20th of the month following date of invoice. Methods include direct debit, cheque or credit card via telephone.

 

4.    TERMS:  Refer to our terms and conditions of sale as previously agreed upon. Goods remain the property of Kerridge Group until paid in full.

 

5.    RETURNS:  All returns must be authorised by Kerridge Group as follows:

    (a)    Damages and Shortages must be notified within 48 hours of receipt of goods

    (b)    All other Credit or Replacement requests must be made within seven days of receipt of goods

    (c)    If defective goods are returned and no defect found, the freight costs will be incurred plus a $5 administration charge

    (d)   Product deemed to be shop-soiled/damaged will not be credited and will incur costs as per (c)

    (e)    Sales Reps will no longer collect any returns - please refer to ‘Return Procedure’

 

6.    RETURN PROCEDURE:

(a)      Notify Carol at Kerridge Group via email:  carol@kerridgegroup.co.nz or phone:  NZ – 06 368 6866 extn 805

    (b)    Quote applicable invoice number/s and provide images via email/text where required

    (c)    Return of goods to be arranged

    (d)    Any associated return costs to be charged at Kerridge Group discretion

    (e)    Credits will be processed upon product return and subsequent authorisation